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Bilingual (Korean) Customer Service Representative - (17004207)

 

Description
 

McKesson is in the business of better health and we touch the lives of patients in virtually every aspect of healthcare. It starts with the chain of events you initiate when you work with McKesson Pharmaceutical - a chain that extends across the country and results in millions of people getting more from their healthcare.

As the leader in pharmaceutical distribution and supply chain management, McKesson Pharmaceutical delivers vital branded and generic pharmaceuticals, as well as over-the-counter products, to more than 40,000 customers in three primary segments: retail chains, independent retail pharmacies and institutional providers such as hospitals, health systems, integrated delivery networks and long-term care providers.


We base our distribution excellence on electronic order processing, asset management tools, a commitment to Six Sigma methodology, order accuracy and supply chain safety. We work with our customers on solutions - including supply management technology, world-class marketing programs, managed care and repackaging products and services - that help them meet their business and quality goals. Our entire team works to ensure patients receive their medications efficiently and begin the process of healing.


As the nation’s largest pharmaceutical distributor, US Pharmaceutical is committed to driving total pharmacy health for customers and ensuring that customers receive the right drug at the right time, every time. This commitment is underpinned by McKesson’s focus on providing customers with the industry’s highest product availability, intelligent ordering capabilities and unmatched service accuracy.


Join our team of leaders to begin a rewarding career.



Current Need
Bilingual (English/Korean) Customer Service Representative
Hours:  11AM to 8PM Monday to Friday

Position Description
 
The position responsibilities consist of answering inbound calls from existing AccessHealth members; providing timely and accurate responses to inquiries and efficient resolution to issues.  It will also require outbound calls to current customers to follow up on open issues, as needed.  This position requires excellent communication, customer service and follow-up skills.
Responsible for interfacing with customers, company sales and/or service representatives to handle a variety of pre-sales or post-sales service functions. Determines the status of equipment returns, repairs, replacements, sales orders, delivery schedules, etc. May schedule field service repair calls. Handles requests for additional company materials. Maintains records of returns, schedule changes, product enhancements or changes, product pricing and resolves return credit problems.
 

 

Qualifications
 

 

Minimum Requirements
2+ years customer service experience

 

 

 

 

Critical Skills

 

  • Bilingual (English/Korean); Able to read and speak Korean
  • 1+ years of customer focused Client/Account Management experience
  • Proficient in Microsoft Office (Outlook & Excel)
  • Good problem-solving and decision-making skills (autonomous environment)

 

 

Additional Knowledge & Skills

 

  • Pharmacy operation (claims adjudication) and/or managed care experience/knowledge preferred

     

  • Strong interpersonal skills

     

  • Self-motivated and results-orientated that requires little direction

     

  • Team player

     

  • Ability to manage timelines and goals

     

  • Strong analytical and business skills

     

  • Ability to operate in a fast-paced, dynamic business environment

     


Education
HS Diploma or Equivalent


Physical Requirements
General Office Demands


Benefits & Company Statement
McKesson believes superior performance – individual and team – that helps us drive innovations and solutions to promote better health should be recognized and rewarded. We provide a competitive compensation program to attract, retain and motivate a high-performance workforce, and it’s flexible enough to meet the different needs of our diverse employee population.

We are in the business of better health and we touch the lives of patients in virtually every aspect of healthcare. We partner with payers, hospitals, physician offices, pharmacies, pharmaceutical companies and others across the spectrum of care to build healthier organizations that deliver better care to patients in every setting.

But we can’t do it without you. Every single McKesson employee contributes to our mission—whatever your title, whatever your role, you act as a catalyst in a chain of events that helps millions of people all over the globe. Talented, compassionate people are the future of our company—and of healthcare. At McKesson, you’ll collaborate on the products and solutions that help us carry out our mission to improve lives and advance healthcare. Working here is your opportunity to shape an industry that’s vital to us all.

McKesson is an equal opportunity and affirmative action employer – minorities/females/veterans/persons with disabilities.

Qualified applicants will not be disqualified from consideration for employment based upon criminal history.

Agency Statement
No agencies please.

 

 

Primary Location

: United States-Ohio-New Albany

Job

: Customer Care

Organization

: McKesson Pharmaceutical

Schedule

: Regular

Shift

: Standard

Job Type

: Full-time

 

 Day Job

Travel

: No

Job Posting

: Jan 3, 2018

 

APPLY ONLINE

https://mckesson.taleo.net/careersection/ex/jobdetail.ftl?job=17004207

 


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